Delivery Times. morphmate.ca will despatch all purchases to Canada via Royal Mail or DHL, unless otherwise instructed. We commit to despatch purchases within 2 working days from order confirmation although we aim to despatch them within 1 working day. Please not when using Royal Mail this is not a guaranteed delivery time, they are estimates provided by Royal Mail, Canada Post And Customs May Effect The Actual Delivery Time.

Returns Policy. To return a faulty product please email a member of staff at info@morphmate.com for return authorisation. Simply indicate the reason for your return, and the action required, refund or replacement, include your full contact information and order number if available with your return, and wrap the package securely.

IMPORTANT: PLEASE SEND RECORDED DELIVERY ONLY. The cost of the return postage will be the customers' liability. We will replace faulty products with the same product or refund back to a credit card if the product is no longer available. Please note that our returns policy is only valid for 7 days from receipt of goods.

RETURNING A NON-FAULTY ITEM. If you are not happy with any product you have ordered and received from ourselves, then you may return them to us within 7 days by RECORDED DELIVERY (as described above) for either an exchange, credit note or refund. If you choose to exchange the unwanted item for an exchange totalling higher than your original, then you will be liable to pay the difference. Postage costs do not constitute as part of the credit note.

All non-faulty returned goods will only be accepted if in the same condition as they were sent out, i.e. in original packaging with all relevant materials enclosed. Any non-faulty returns that are not received in this way will be sent back to you at your cost or held pending contact. You will be emailed regarding this status

No replacement items or credit notes can be dispatched until the returned items have been received by us

Please post returns to the following address: Advised By Us When You Contact Us.